About
In today's cutthroat real estate market, providing exceptional customer service is more crucial than ever. That's why one top-tier real-estate developer decided to partner with Cloobot and take their customer support to the next level.
In this use case, we'll dive deep into how Cloobot's service ticket management solution helped this real-estate developer become a true industry leader in customer support. So buckle up and get ready to witness the power of Cloobot's game-changing technology in action!
Challenges
The Real-estate Group faced several challenges with their existing service ticket management solution that was deployed for a few sites, such as:
Time-consuming manual preparation of service ticket status reports using excel spreadsheets: The manual process of preparing service ticket status reports was time-consuming and required significant effort from the team. The process was prone to errors and delays, leading to a lack of visibility into the status of service tickets.
No provision to ensure process compliance: The existing helpdesk solution did not provide adequate traceability and control over service tickets, leading to non-compliance with the company's processes and standards.
Inflexible existing helpdesk solution: The existing helpdesk solution was not flexible enough to suit the company’s unique requirements. The solution was not adaptable to changes and modifications required to meet their specific needs.
Solution
To address these challenges, the real-estate group implemented Cloobot, an AI-powered chatbot that enables end-users to raise service tickets and get instant support. Cloobot is a comprehensive service ticket management solution that provides several benefits, including:
Absolute traceability and control over tickets, ensuring process compliance: Cloobot provides complete traceability and control over service tickets, ensuring that all tickets are resolved in compliance with the company’s processes and standards. The solution provides end-to-end visibility into the status of service tickets, enabling businesses to ensure compliance with their SLAs and monitor the performance of their service providers.
Real-time reporting dashboards to track delays, unravel trends, and take corrective steps: Cloobot provides real-time reporting dashboards that enable real estate organizations to track the status of service tickets and identify delays and trends. The reporting dashboards provide insights into the performance of the service providers, enabling business to take corrective steps as necessary and ensure smooth operations.
Automated workflows with reminders and escalation capabilities to ensure 100% SLA compliance: Cloobot's automated workflows enable the organization to manage service tickets efficiently and effectively, ensuring compliance with their SLAs. The solution provides reminders and escalation capabilities to ensure that all tickets are resolved within the agreed timeframes, enabling the company to meet their SLA commitments.
Easy onboarding for end-users, with no training required: Cloobot provides an easy onboarding process for end-users, enabling them to raise service tickets and get support via an AI-powered chatbot on WhatsApp. The solution requires minimal training and provides a user-friendly experience, enabling end-users to get the support they need quickly and efficiently.
Benefits
The group has experienced several benefits from Cloobot’s customization offering since implementation, including:
Personalized workflows: With the customized solution, the real estate developer was able to streamline their service ticket management process, eliminating unnecessary steps and focusing on what mattered most to their customers.
Seamless integration: Cloobot's customization service offering enabled the real estate developer to integrate their existing communication tools (such as WhatsApp) with their service ticket management solution, creating a seamless experience for both their team and customers.
Enhanced reporting: With custom reports and dream dashboard, the real estate developer was able to gain real-time insights into their service ticket management operations, allowing them to identify trends and make data-driven decisions.
Improved customer experiences: By customizing their service ticket management solution with Cloobot's customization service offering, the real estate developer was able to create a more personalized experience for their customers. This included tailored support workflows that made it easier for customers to get the help they needed, leading to higher customer satisfaction and retention rates.
Since implementing Cloobot, the company has achieved several results, including:
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Automated workflows with reminders and escalation capabilities have ensured 100% SLA compliance.
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Real-time performance dashboards have helped track delays, unravel trends, and take corrective steps as necessary to ensure smooth operations.
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Easy onboarding and a user-friendly chatbot interface have enabled end-users to raise service tickets and get support quickly and efficiently, with no training required.
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The solution has provided complete traceability and control over service tickets, ensuring compliance with the group's processes and standards.